Posted on 13th May 2021 at 09:22
Nation-wide lockdowns and restrictions on domestic and international travel have wiped out base business for hotels around the world. With some restrictions easing and hotels being able to reopen, many properties are starting from scratch. Most bookings were cancelled, leaving them with little to no on-the-books business and accurate forecasting is a challenge since previously known demand patterns are now unreliable. We caught up with Graham Lewis – VP Commercial to hear his thoughts on all things Commercial and the changes to the industry from when he joined Hilton fresh out of University.